1. What’s the shipping cost to my location?

All shipping charges will be calculated automatically when you check out based on your total order amount and your shipping country.
We ship to Malaysia & Singapore ! If your country is not in the list and you are keen to order from us, please write to us at purpleclothing835@gmail and we will work something out for you!

2. Do you offer free shipping?

Yes, we do. This only applies during promotional seasons. 

3. Can I get a refund on import duty tax?

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid for by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges, you are advised to contact your local customs office. We encourage you to be aware of these potential costs before placing an order with us.

4. If I refuse to pay duties and taxes upon arrival at my destination? 

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at customers expense and the cost of the initial shipping will not be refunded. Unfortunately, we have no control over these charges as customs policies vary from country to country, these charges must be paid for by the recipient of the parcel. If you have any questions related to customs charges, you are advised to contact your local customs office. We encourage you to be aware of these potential costs before placing an order with us.

5. Which courier company do you use?

We use JNT Exspress Malaysia within Malaysia, and to Singapore. Tracking numbers will be provided when we process your order, together with a tracking link. Customers are not allowed to choose the courier company to be used. 

6. For international delivery, do we need to provide any documents for verification from the receiver ?

 Yes, please be aware that certain documents (eg : ID, passport, bills) are required from the receiver by the custom upon shipment arrived at the destination, if the details from the shipping address given does not match as per the actual detail in ID, custom may request extra documents to identify further. This is to avoid any missing parcels which may expose the receiver details to public. However, this is the normal process for international shipment especially shipment that is bound for Singapore. If an unlikely situation where receiver is uncomfortable handing in the documents needed, please call the courier customer care line and get it verified whether if it is genuine.

Please be advised that different courier companies practice different term and conditions. Moreover, rules in term of tax, charges, custom fees and shipment acceptance may differ from different countries.

We at Puurple.Co would not be liable for any discomfort of this procedure by the receiver, and no refund or compensation will be given if cancellation required.

7.  When will I receive my parcel?

West Malaysia area – Within 1-5 business days
East Malaysia area – Within 7-10 business days
For International orders – orders shipped internationally are in transit for 10-20 days. This varies greatly depending on the country.  

* This may be extended during peak periods & Covid-19.

8. How do I add/change the items in my order, or my shipping details, after I have placed my order?

In case of modifications with regards to the delivery address or orders, kindly drop us an email at purpleclothing835@gmail.com or whatsapp us at +60108089002 within 1 hour after placing an order. Once a product has been dispatched, no modifications can be made. Postage fees will apply for a second delivery. 

9. What if delivery time has exceeded the forecasted time?

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation, alternatively you may also contact the courier customer careline. 

10. What if I was not able to collect my parcel and its returned back to sender ?

Customers will be contacted via email should we receive any bounced parcels bearing their name. Cost for re-delivery will be borne by the customer. Puurple.Co will bear the cost of re-delivery if it is deemed as an error on our part only. Details regarding the re-delivery will be provided in the email sent to the customer.

Puurple.Co reserves the right to deny any request to combine the bounced back parcels with any new orders.

Any unclaimed bounced back parcels after 30 days grace period will be forfeited

11. What if my parcel is damaged/lost in transit? 

Please drop us an email at purpleclothing835@gmail.com or message us at +60105359002. We will conduct an investigation. 

Delivery Address Accuracy & Post-Dispatch Policy

Please ensure that your delivery details are correct before confirming your order.

By placing an order through our website, customers are responsible for providing accurate and complete delivery information, including the recipient's name, contact number, full address, postcode and any necessary delivery instructions.

1. Customer Responsibility

Customers are responsible for checking and confirming the accuracy of their delivery details before submitting an order.

2. Orders Already Dispatched

Once an order has been dispatched to the courier, any request to amend the delivery address may no longer be possible and is subject to the courier's approval and operational limitations.

3. Incorrect or Incomplete Address

If a parcel cannot be delivered, is misdirected, or is returned to us because the customer provided an incorrect, incomplete or inaccurate delivery address, the customer will be responsible for reasonable additional redelivery or shipping charges, subject to applicable laws and our assessment of the circumstances.

4. Address Changes After Dispatch

Customers must contact us as soon as possible if they discover an error in their delivery details. We will make reasonable efforts to assist, but we cannot guarantee that an address change can be made after dispatch.

5. Delivery Issues and Exceptions

If a delivery issue arises from an error made by our team, the courier, or another circumstance for which the customer is not responsible, we will investigate and handle the matter appropriately in accordance with our policies and applicable consumer protection laws.

6. Customer Acknowledgement

By confirming an order, the customer acknowledges that the delivery address submitted at checkout will be used to process and dispatch the order. Where a delivery problem results from incorrect or incomplete information supplied by the customer, the customer will be responsible for contacting the courier company for redirection and reasonable additional costs arising from that error, subject to applicable laws.

We appreciate your cooperation in ensuring that every order can be delivered smoothly and efficiently.